Shipping Policy
Shipping Policy
The short version:
Orders leave our Fayetteville warehouse in 1 to 2 business days. Shipping is free on every U.S. order with no minimum. Most parcels arrive 1 to 4 business days after they ship.
Where we ship
We ship to street addresses, P.O. boxes and military addresses (APO/FPO) within the United States, including Alaska, Hawaii and the District of Columbia. We do not ship outside the United States, and we cannot forward orders to international addresses.
How long an order takes
Two clocks run on every order, and both are measured in business days — Monday through Friday, excluding federal holidays.
- Processing: 1 to 2 business days. We pull the item, check it, pack it and hand it to the carrier. Orders placed after 12:00 p.m. CT usually start the next business day.
- Delivery: 1 to 4 business days. This count starts when the package leaves us, not when you place the order.
In practice most orders reach a U.S. address inside a working week. Around federal holidays, and during the first two weeks of December, processing can take the full two days.
What shipping costs
Nothing. Every order ships free, at every order value, to every address we serve. There is no handling fee, no small-order surcharge and no charge to upgrade a delivery address before the package ships.
Tracking
As soon as a label is created we email you a tracking number. Tracking can take a few hours to show movement, and the first scan sometimes appears only when the parcel reaches a regional hub. If nothing shows after 48 hours, write to us and we will chase it with the carrier.
When something goes wrong
Wrong address. Email us before the order ships and we will correct it at no cost. Once a package is in transit the address cannot be changed.
Marked delivered but missing. Check with neighbours and the building office first, then contact us within 7 days of the delivery date. We will open a carrier trace and, if the parcel cannot be found, replace or refund it.
Arrived damaged. Send a photo of the item and the packaging within 7 days of delivery. We will ship a replacement at our cost; you do not need to return the damaged piece unless we ask.
Order changes and cancellations
We can cancel or change an order while it is still in processing. Once the package has a tracking number it is on its way and the return process applies instead.
Contact us
loomandloom
5337 West Wheeler Road, Fayetteville, AR 72704, United States
Email: support@loomandloom.us · Monday to Friday, 9:00 a.m. to 5:00 p.m. CT