Privacy Policy
Privacy Policy
The short version:
We collect what an order needs and nothing more. We do not sell your personal information. You can ask to see, correct or delete your data at any time.
Who we are
loomandloom operates this store and decides how your personal information is used. Our postal address and contact details are at the bottom of this page.
What we collect
- Order details — name, shipping and billing address, email, phone number, items purchased, order value.
- Payment information — handled by our payment processors. We receive a confirmation and the last four digits of the card, never the full card number.
- Account information — if you create an account, your login email and order history.
- Technical data — IP address, browser type, device type, pages viewed, and the site you arrived from.
- Communications — emails, messages and support requests you send us.
Why we use it
- To process, pack, ship and track your order
- To handle returns, refunds and warranty claims
- To answer your questions and provide support
- To detect fraud and keep the store secure
- To meet tax, accounting and legal obligations
- To improve the store, using aggregated and de-identified data
- To send marketing email, only where you have opted in — every message includes an unsubscribe link
Who we share it with
We share only what each provider needs, and only for the purpose described:
- Payment processors, to take payment and issue refunds
- Shipping carriers, to deliver and track parcels
- Our ecommerce platform and hosting provider, to run the store
- Email and analytics providers, to send order updates and measure site performance
- Professional advisers and authorities, where the law requires it
We do not sell your personal information, and we do not share it with advertisers for their own use.
How long we keep it
Order records are kept for as long as tax and accounting rules require, generally seven years. Marketing preferences are kept until you unsubscribe. Support messages are kept for two years. Account data is deleted when you close the account, except where we must retain order records.
Your choices
You can ask us to show you the personal information we hold, correct it, delete it, or stop using it for marketing. Email support@loomandloom.us and we will respond within 30 days. You can also unsubscribe from any marketing email using the link at the bottom of the message.
Security
The store runs over HTTPS. Access to customer data is limited to the people who need it to process orders and support requests. No system is perfectly secure, but we take these measures seriously and review them regularly.
Children
The store is not intended for children under 13, and we do not knowingly collect their personal information. If you believe a child has provided data, contact us and we will delete it.
Cookies and tracking
We use cookies for the purposes described in our Cookie Policy. You can control cookies in your browser settings and through the choices described there.
Changes to this policy
If we change how we handle personal information we will update this page and change the date below. Material changes will be announced on the store.
Last updated: 12 November 2026
Contact us
loomandloom
5337 West Wheeler Road, Fayetteville, AR 72704, United States
Email: support@loomandloom.us · Monday to Friday, 9:00 a.m. to 5:00 p.m. CT