Returns and Refunds

Returns and Refunds

The short version:
You have 30 days from delivery to return or exchange anything, and returns are free. Refunds are issued within 2 business days of the return reaching us.

Your 30-day window

The window opens on the delivery date recorded by the carrier and closes 30 calendar days later. Anything postmarked inside that window is accepted, even if it reaches us afterwards.

Returns are free

We email you a prepaid return label. Print it, attach it to the parcel and hand it to the carrier — there is no return shipping charge and no restocking fee, at any order value.

What we can accept

• Unworn, unwashed items with the original tags still attached
• Items in the condition they arrived in, including original packaging where supplied
• Footwear tried on indoors only, in the original box

We inspect every return. If an item comes back worn, washed, altered or without its tags, we will contact you before doing anything with it.

What cannot be returned

• Gift cards
• Final-sale and clearance items, which are marked as such on the product page and at checkout
• Items that have been worn, washed, altered or damaged after delivery
• Underwear and similar intimate items once the hygiene seal is broken

Damaged, defective or wrong item

Contact us within 7 days of delivery with your order number and a photo. We cover the return postage and send a replacement or a full refund, whichever you prefer. You do not need to use the standard return form for this.

How to start a return

1. Email support@loomandloom.us with your order number and the item you want to send back.
2. We reply with a prepaid label, usually within one business day.
3. Pack the item, attach the label, and drop it with the carrier shown on the label.

When your refund lands

We inspect returns the day they arrive. Once a return is approved, the refund is issued to your original payment method within 2 business days. Your bank or card issuer may take a further 3 to 5 business days to post it; that delay is on their side and we cannot speed it up. Shipping you paid is refunded only when the return is due to our error.

Exchanges

Want a different size or colour? Say so in your first email and we will reserve the replacement while your return is in transit, so it does not sell out. If the replacement costs more, we send a payment link for the difference; if it costs less, we refund the difference.

Contact us

loomandloom
5337 West Wheeler Road, Fayetteville, AR 72704, United States
Email: support@loomandloom.us · Monday to Friday, 9:00 a.m. to 5:00 p.m. CT