Contact Us
Contact Us
The short version:
Email us and a person replies, usually within one business day.
Customer support
Email: support@loomandloom.us
Hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. Central Time
We reply to most messages within one business day. Messages sent at the weekend are answered on
the next business day.
Before you write
A few things we can answer faster if you include them up front:
- Order question — your order number, and the email used at checkout
- Return or exchange — order number, the item, and the size or colour you want instead
- Damaged or wrong item — order number plus a photo of the item and packaging
- Missing parcel — order number and the tracking number from your shipping email
Postal address
loomandloom
5337 West Wheeler Road
Fayetteville, AR 72704
United States
This is our business and returns address. Please email us before sending anything back so we can issue a prepaid label — returns sent without one may not be traceable.
Wholesale and press
For wholesale enquiries or press requests, email support@loomandloom.us with Wholesale or Press in the subject line and we will route it to the right person.
Accessibility
If something on this store is hard to use with a screen reader, keyboard or zoom, tell us at the address above and we will fix it. Our Accessibility Statement explains what we are working on.
Company details
loomandloom
5337 West Wheeler Road, Fayetteville, AR 72704, United States
Email: support@loomandloom.us · Monday to Friday, 9:00 a.m. to 5:00 p.m. CT